Accessibility statement for Apply for New Style ESA
This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.
This page only contains information about the Apply for New Style Employment and Support Allowance (ESA) service, available at https://www.apply-new-style-employment-support-allowance.dwp.gov.uk
Using this service
This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader
We've also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this service is
The service is using common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.
What to do if you have difficulty using this service
If you have difficulty using this service, contact DWP about accessibility.
As part of providing this service, we may need to send you messages or documents. Contact us if you need them in a different format, for example large print, audio recording or braille.
Reporting accessibility problems with this service
We're always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, contact DWP about accessibility.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service's accessibility
The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
How we tested this service
The service was last tested on 16 March 2023 and was checked for compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. The tests were carried out by the Department for Work and Pensions.
The service was tested using both automated and manual testing.
This page was prepared on 14 April 2020 and last updated on 27 April 2023.